Bangkok Hotel Near FYI Center
Modena by Fraser Bangkok

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    Frequently Asked Questions

    COVID-19: What is the significance of Amazing Thailand SHA Certificate?

    The hotel has undergone a rigorous inspection prior to receiving the SHA certification.

    The certificate is a mark of excellence of safety and health measures as well as quality certification of service standards at Modena by Fraser Bangkok.

    For more info on SHA, please visit https://www.tatnews.org/2020/05/thailand-launches-certification-scheme-to-enhance-tourism-health-and-hygiene-standards/

    COVID-19: What measures are you taking to ensure the health and safety of your staff and guests?

    We are constantly evolving our offering to increase the level of health and safety for our guests and staff, so you may notice some changes during your stay. It is always our aim to ensure the highest level of service standards so if there is anything we can do to make your stay more comfortable please let us know or click

    https://www.frasershospitality.com/covid-19-update.html

    COVID-19: Can I cancel or amend my reservation that was booked directly via your website?

    We have instituted a series of cancellation and postponement policies to ensure that you benefit from it.

    New reservations (for bookings made between now till 30 June 2020):
    • Full waiver/cancellation of any stays (14 days or less) before 30 June 2020
    • Cancellation must be made at least 24 hours to arrival date. Any changes to existing reservations will be subject to availability and rate differences.

    Existing reservations (including pre-payment and advance purchase rates)
    • Full waiver/cancellation of any stays (14 days or less) before 30 June 2020
    • For stays beyond 30 June, you can choose to postpone your stay or request for a cancellation (subject to terms & conditions).

    As policies may vary from time to time due to changes in local government regulations and travel restrictions, please contact us directly.

    COVID-19: Can I cancel my reservation that was booked via third-party or online travel agents?

    Bookings made via third-party or online travel agents should be referred to the booking vendor directly for more information on their cancellations / amendments policies.

    COVID-19: Are you accepting new reservations / check-ins?

    We are currently accepting new reservations and welcome all guests in accordance to local regulations and recommendations. 

    Our Reservation Team will be in touch with all guests that have an upcoming reservation. Due to the developing situation of COVID-19 and its uncertainties, we will work alongside you to allay any concerns you may have with regards to your reservation. To find out more, please contact us at reservations.bangkok@modenabyfraser.com.

    COVID-19: Is your property being block-booked by the government / used as quarantine facilities?

    Modena by Fraser Bangkok is not being used as a quarantine facility. We are continuously monitoring the situation and remain in direct contact with the local government to ensure that communication remains open and that the most relevant information given to our guests and staff is up-to-date. 

    COVID-19: Has Frasers Hospitality been awarded with any Hygiene Accreditation?

    At Frasers Hospitality, we have painstakingly and methodically implemented requirements above and beyond what is mandated by the WHO and relevant authorities. All of our properties, in their respective regions, are working towards acheiving the necessary accredition set out by the local authorities. 

    Modena by Fraser Bangkok has received the SHA certification from the Tourism of Thailand.

    The certificate is a mark of excellence of safety and health measures as well as quality certification of service standards at Modena by Fraser Bangkok.

    For more info on SHA, please visit https://www.tatnews.org/2020/05/thailand-launches-certification-scheme-to-enhance-tourism-health-and-hygiene-standards/

    COVID-19: What are the sanitation routines and policies in place now due to Covid-19?

    We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. We have heightened our preventive measures and our staff are well-informed to assist guests to ease any anxieties. This includes, but not limited to:

    • Intensified cleaning and sanitizing of public spaces and facilities
    • Clear and instructional guides/poster placed throughout to facilitate safe distancing requirements
    • Contactless payment options made available
    • Availability of masks, sanitizers and thermometers upon request
    • Daily security and temperature checks of staff and guests
    • Alternative arrangements for food and beverage
    • 24/7 management support team to implement any additional and immediate measures recommended by health authorities

    COVID-19: Are there screening measures in place for guests and staff?

    Anyone (guests, staff, visitors and vendors alike) entering the property premises will have to undergo temperature screening and adhere to stringent safe distancing measures in place. 

    COVID-19: What happens if another guest within the property is infected with Covid-19 during my stay?

    We have instituted a stringent set of protocols and precautionary measures to ensure that you remain safe at all times. All of our staff are also well equipped and trained to handle such situations. We constantly remind all guests and staff to remain vigilant, practice good hygiene, and to immediately seek immediate medical attention if they are feeling unwell. Please be assured that our team is always on ground to offer the necessary assistance in times of crisis or uncertainties. 

    COVID-19: Are the hotel facilities open for usage?

    Our recreational and meeting facilities,  such as the gym, launderette room and meeting room are open to guests, however guests are required to maintain social distancing and practice good hygiene when using these facilities. 

    Bistro@M and Coffe & Cider are open. Dine-in as well as takeaway and 24-hour in room dining are available to guests.

    Safe distancing signage is in place for all facilities and guests are reminded to adhere to these safety directions. For more enquiries on facilities and operational hours, please contact us.

    COVID-19: Will Food & Beverage services be available? How will they be handled?

    Most, if not all of our F&B facilities remain open only for takeaway or delivery. Guests or patrons are spaced a distance apart at all times (i.e. within the premise and when queuing). To minimise unnecessary interactions, dine-in service is not encouraged. We do, however, provide in-room dining services and other delivery alternatives.

    Contact us directly for bento/delivery/takeaway options.

    Facilities and Services

    Where can I find the best rates?

    The best rates available on the internet can be found at https://bangkok.modenabyfraser.com/en. Don't forget to check out https://bangkok.modenabyfraser.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.bangkok@modenabyfraser.com or +662 033 0851.

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Modena by Fraser Bangkok features thoughfully-designed rooms with well-equipped kitchenettes, 24/7 fully-equipped gym, steam and sauna rooms, outdoor herb garden, Coffee & Cider bar, all-day dining at Bistro@M and more. For a full list of services and facilities, please visit https://bangkok.modenabyfraser.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 3.00pm.

    What is the check-out time?

    Check-out time is 12.00pm.

    What time is breakfast served?

    Breakfast is served from 6.30am to 10.30am on weekdays and from 6.30am to 11.00am on weekends.

    What is the cost of breakfast?

    Breakfast is available for adults at THB 300 per person and for children (5 to 11) at THB 150 per person. Prices exclude prevailing taxes.

    What are the available dining options?

    All-day dining is available at Bistro@M located at level 2 of the property. The well-equipped kitchenette also provides you with the convenience to cook in your apartment.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges. There is also a self-service launderette for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    King sized beds and Twin beds are provided. Twin beds are only available in Superior room type and subject to availability.

    Should you require more information, please feel free to contact us at reservations.bangkok@modenabyfraser.com or +662 033 0851.

    Are baby cots and extra beds available?

    Yes, complimentary baby cots are subject to availability upon request. Extra beds are also available and chargeable (excluding Superior room type).

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, complimentary newspapers are available at the lobby.

    Are the residences disabled-friendly?

    Unfortunately, we don't have apartments that are specially catered for wheelchair users. If you require further assistance, please feel free to contact us at reservations.bangkok@modenabyfraser.com or +662 033 0851.

    Is on-site parking available and what is the cost?

    On-site parking is available with 1 complimentary lot per apartment. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, limousine service or taxi can be arranged upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available at THB 1,500 nett per car per trip (Toyota Camry) or at THB 2,000 nett per van per trip. Please feel free to approach our Front Deskfor more details.

    What are the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to the hotel?

    Airport Rail Link + MRT (approximately 40 mins): Take Airport Rail Link from the Suvannabhumi International Airport, drop off at Makkasan Station and transfer to MRT subway at Phetchaburi station. Alight at Queen Sirikit National Convention Center MRT Station (Exit 1).

    Taxi (approximately 35 to 40 mins, depending on traffic): From Suvarnabhumi International Airport."

    Are there any recommended attractions in Bangkok?

    Bangkok is a vibrant city with much to see and do. Some of the attractions include Terminal 21, Central World Plaza and Erawan Shrine at Chidlom Station and more. For more recommendations, please feel free to approach our Front Desk or check out https://bangkok.modenabyfraser.com/en/attractions.html.

    Where are the closest bank, ATM and exchange office located?

    There is an SCB Bank and ATM within FYI Center next to the property.

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    For non-prepaid bookings: Cancellation must be made before 6:00 PM (local time) 1 day prior to arrival to avoid 1-night cancellation charge.

    For prepaid bookings: Pre-payment is non-refundable. In case of any cancellation or amendment, the full duration of the stay will be charged.

    Should you require more information, please feel free to contact us at reservations.bangkok@modenabyfraser.com or +662 033 0851.

    What is the maximum number of guests allowed in each residence type?

    For Superior rooms, the maximum occupancy is 2.

    For Studio rooms, the maximum occupancy is 3, subject to additional charges for the third guest.

    Should you require more information, please feel free to contact us at reservations.bangkok@modenabyfraser.com or +662 033 0851.

    Are pets allowed?

    Unfortunately, pets are not allowed at Modena by Fraser Bangkok.

    2527 FYI Center, Rama 4 Road,
    (at the Klongtoei Junction)
    Klongtoei District
    Bangkok 10110, Thailand

    Tel : +662 033 0888
    Reservations: +662 033 0851+662 033 0852 and +662 033 0853 (Mon-Sat: 9am-6pm)
    Email : reservations.bangkok@modenabyfraser.com

    Address: 2527 Rama 4 Road, FYI Center
    (at the junction with Ratchadaphisek Road)
    Khlong Toei District
    Bangkok 10110, Thailand
    Tel : +662 033 0888
    Reservations: +662 033 0880
    Email : reservations.bangkok
    @modenabyfraser.com

    TripAdvisor users rated our fully furnished hotel residences in Bangkok 4.5 out of 5 from 247 reviews.

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